SHIPPING METHODS AND COSTS
We ship from Monday to Friday, from 8AM to 5PM (CET), excluding bank and public holidays.
EUROPE
CHRONOPOST Express: €15
Delivery Time: approximately 2-3 working days
Countries Included: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
AMERICAS
DPD Express: €35
Delivery Time: approximately 4-5 working days
Countries Included: Canada, United States
OCEANIA
DPD Express: €45
Delivery Time: approximately 4-5 working days
Countries Included: Australia, New Zealand
ASIA
DPD Express: €35
Delivery Time: approximately 4-5 working days
Countries Included: United Arab Emirates
Delivery times start from the day your order is shipped and are to be used as a guide only. Kindly note that delivery during peak periods and to rural areas may result in longer delivery times.
Orders placed before 12PM (CEST) will be shipped the same day. During the sale period, the large amount of order can result in longer delivery times. We may need to confirm your bank details with your card issuer before shipping your order. We will do our best to keep any delays to an absolute minimum.
Our couriers delivers from Monday to Friday, from 8AM to 5PM, except on bank and public holidays. ANNE IMOTO is not liable for any delays caused by customs clearance, holidays, weather conditions, and other circumstances outside of our control.
FIRST TIME ORDER POLICY
For your security, first-time orders can only be delivered to the cardholder’s billing address. Please check the billing address is correct and matches the address on your card statement, and that you write the cardholder’s name as it appears on the card, to avoid delays.
Please ensure that the contact details, email, and telephone number you have entered are correct in case we need to contact you.
SHIPPING RESTRICTIONS
Orders cannot be shipped to P.O. Boxes, APO/FPO addresses, and General Delivery.
ORDER TRACKING
As soon as your order has been shipped, you will receive an email from the courier with your tracking number.
DUTIES AND TAXES
We try our best to ensure to include all applicable taxes and duties in the final price, although unfortunately, this is not always possible for everyone.
VAT is applied locally to all ordres shipped to the EU.
For all ordres outside of the EU, import duties and taxes are not included in the final product price and shall be borne by the client, these are sole responsability of the client and will not be reimbursed by ANNE IMOTO. We cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs services.
Because we don’t have visibility of customs costs, we recommend contacting your local customs service before placing an order to get an estimation on import duties you’ll have to pay.
INSURANCE
Your purchased Item(s) are insured against theft and accidental damage during transit and until delivery to the specified delivery address. Once the package is delivered, the responsibility is transferred to you and we are therefore no longer responsible for the item(s). If you have specified another person as receiver of your purchase, such as for a gift order, you accept their signature as proof of delivery and fulfilment by ANNE IMOTO.
In the unlikely event that your package arrives damaged, we recommend you refuse the parcel or that you open it in the presence of the courier to check if the Item(s) inside are damaged. If you find items to be damaged, simply refuse delivery. If you accept the package anyway, add a note, when signing the proof of delivery, that you are accepting a damaged parcel. Take pictures of the box before opening it and of the item(s) inside. You must notify us by email, including pictures and details, at info@anneimoto.com, within 24 hours of delivery.